(the “Website”) operated by Aramex PJSC (“Aramex”) are applicable to
all users (“you” and “your”) of the Website. By accessing the Website,
any other relevant policies, terms and conditions and notices
applicable or will be applicable to your use of the Website, without
1. Intellectual Property Rights
All intellectual property rights in the contents of the Website are
owned by Aramex, its affiliates, or its licensors and is protected by
copyright, trademark, and other applicable laws.
All content included on the Website, including without limitations
text, graphics, logos, button icons,images, software, films, audio
clips, downloads, interfaces, code, software, and the compilation of all
content on the Website is the exclusive property of Aramex or its
licensors and is protected by international copyright, trademark, and
other applicable laws.
All trademarks, logos, service marks and trade names displayed on
this Website are the registered and/or unregistered trademarks of Aramex
or its affiliates, or third party trademark or trade name holders.
No part of the Website may be copied, reproduced, modified,
transmitted, stored or exploited forcommercial gain, as part of any
other website or in any other form, whether electronic or
otherwise,without the prior written consent of Aramex, except that you
may print or download to your harddrive or other storage device extracts
from the Website for your own personal or internal business
use. Any other use, including the reproduction, modification,
distribution, transmission,republication, display, or performance, of
the content of the Website is strictly prohibited and constitutes breach
any intellectual property rights in the contents of the Website other
unauthorized use of the Website may result in a violation of
intellectual property laws, the laws of privacy and publicity, and
communication regulations and statutes.
2. Use of Website
You may not use any “page-scrape”, “robot”, “spider” or other
automatic device, program, algorithm or methodology, or any similar or
equivalent manual process, to access, acquire, copy or monitor any
portion of the Website, or in any way reproduce or circumvent the
navigational structure or presentation of the Website, to interrupt or
attempt to interrupt the operation of the Website, to obtain or attempt
to obtain any materials, documents or information through any means not
purposely made available through the Website.
You may not attempt to gain unauthorized access to any portion or
feature of the Website, or any other systems or networks connected to
the Website, or to any of the services offered on or through the
Website, by hacking, password “mining” or any other illegitimate means.
We reserve the right, at any time, to restrict or terminate your
any other reason whatsoever without notice. Termination or restricting
your access or use will not waive or affect any other right or relief to
which we may be entitled, at law or in equity.
The contents of the Website may include links to third party websites
(“Linked Sites”). These links are provided to you only as a
convenience, and are beyond the control of Aramex.
The inclusion of any Linked Site does not imply Aramex’s endorsement
of that Linked Site. You acknowledge that your use of, or reliance on,
any Linked Site will be at your own risk. Aramex recommends that you
Linked Sites that you visit.
Aramex may prohibit links to the Website and you must remove or cease
any link at Aramex’s request. You will not frame any part of the
Website content by including advertising or other revenue generating
material, without the prior written consent of Aramex.
There are two kinds of users of the Website, “Aramex Account
Customers” and “Aramex Non- Account Customers”. While there is no
requirement to register and create an Aramex Account, such registration
will provide you access to extra functionality available in the Website.
In order to become a registered Aramex Account Customer, which, you
(or your company, if you are registering with the Website on behalf of
the company you work for (“Company”)) must complete the Aramex registration process.
If you are registering with the Website on behalf of the company you
work for (“Company”), the Company must have an existing account with
Aramex (such as a
business account for warehousing or commercial freight forwarding and
you may be required to confirm your Company’s account number). Once
Aramex has received your application for registration, you will receive
an email confirming that your application has been accepted. You must
click on the link contained in this email to activate the registration.
Aramex reserves the right to reject any application for registration at
its sole discretion.
By completing the registration process on behalf of your Company, you
warrant that you have the authority to bind your Company, and that you
will ensure that any other employees of the Company who use the Website
comply with these Terms and Conditions. These Terms and Conditions will
be in addition to the terms of any contract you have entered into with
Aramex in relation to your account.
You must log in using your username and password. You must ensure
that your password is kept secure and confidential and not revealed to
any other person. You acknowledge that you are entirely responsible for
your password and you must notify Aramex immediately of any unauthorized
use of your password or any other breach of security relating to your
account. You acknowledge and agree that Aramex accepts no responsibility
for any loss or damage occurring as a result of the fraudulent use of
your password, and you release Aramex from all claims arising from the
unauthorized use of your password.
You acknowledge that Aramex assumes no responsibility whatsoever for
ensuring that any information concerning you or your Company is current,
complete or accurate and you agree to maintain and update any such
You or Aramex may terminate your registration at any time and for any
reason without written notice. Once your registration is terminated by
Aramex, you will not be able to access any part of then Website intended
for registered users without Aramex’s prior consent.
Where you use the Website to request that Aramex carries out a task
on your behalf, we will send an email to the address you submit during
the registration process to confirm that we have received your request.
Although Aramex makes every effort to ensure the services offered on the
Website are as reliable as possible, the nature of the Internet means
that we cannot be held liable for any requests in respect of which we do
not confirm to you that we have received.
All prices listed on the Website are, to the best of Aramex’s
knowledge, accurate at the time of printing. However, the Website may
contain inadvertent inaccuracies or typographical errors. These will be
corrected at Aramex’s discretion, as they are found.
In addition, all prices listed are subject to change at any time
without notice. The information on the Website may be updated regularly
so inaccuracies may occur during the process.
Aramex reserves the right at any time to charge a fee for access to
certain parts of the Website. However, in no event will you be charged
for such access unless we obtain your prior agreement to pay.
You acknowledge and agree that any rate or time estimate shown by the
Rate Calculator or the Transit Time Estimator or other such tool on the
Website for estimating a rate or time is an estimate only and may be
different from the actual rates or times for domestic or international
carriage of any shipments tendered to Aramex. This may be due to a
number of causes including, without limitation, actual dimensions of
your shipments, local charges and any unanticipated delays in shipping.
7. Submitted Materials
You may submit material through the Website provided that:
a) you warrant that you own or control all rights (including all
intellectual property rights) to any submitted material, and that the
b) you grant Aramex a non-exclusive, royalty-free, perpetual,
irrevocable and fully transferable license to use, reproduce, modify,
adapt, publish, translate, create derivative works from, distribute and
display your submitted material throughout the world in any media; and
c) you acknowledge there is no obligation of confidentiality in relation to the submitted material.
You may not upload, distribute or otherwise publish any content on this Website that:
a) infringes the rights of third parties, including without limitation intellectual property rights;
c) is fraudulent, or has any fraudulent purpose or effect;
d) is contrary to public policy and/or accepted moral standards,
including but not limited to: obscene or offensive messages;
pornographic or sexually explicit images; defamatory or libelous
material; material harmful to minors; material promoting discrimination
based on race, sex, religion, nationality, disability, sexual
orientation or age; material likely to harass, upset, or alarm a third
party or cause a third party to harm themselves;
e) is inconsistent with reasonable use of the Website.
You agree to defend, indemnify and hold harmless Aramex and its
affiliate companies and their respective officers, directors, employees,
agents and representatives from any and all claims, losses,
liabilities, expenses, damages and costs (including reasonable legal
fees) arising or resulting directlyor indirectly from or out of your
inconnection with the Website. Aramex reserves the right, but not the
obligation, at our own expense, to assume the exclusive defense and
control of any matter otherwise subject to indemnification by you. In
such instances, you agree to cooperate fully with Aramex in the defense
of such matter.
You assume all responsibility for compliance with all laws and
regulations of any country from which you may access the Website
regarding access, use, export, re-export and import of any content
appearing on or available through the Website.
10. Data Entry
You acknowledge that Aramex may delete this data at any time. You
acknowledge that you are solely responsible for maintaining a back-up
copy of such data and that Aramex will not be responsible for its loss
11. Terms of Carriage
You acknowledge and agree that domestic and international carriage by Aramex of any shipments
tendered to Aramex through the Website will be governed by the terms, conditions and limitations of
liability set out in the applicable terms and conditions, which are incorporated into these Terms of
Use by reference.
12. Limitation of Liability
The Website makes certain information and material available to you as a service, either through
Aramex, its suppliers, or otherwise. The information and material provided on the Website is
provided “as is”, has not been prepared by taking into account the particular objectives, situation or
needs of any individual users, and is without warranties of any kind either express or implied.
Aramex does not warrant or make any representations regarding the use or the results of the use of
the Website or in Linked Sites in terms of their correctness, accuracy, timeliness, reliability, or
otherwise. Aramex will not be responsible for errors or misstatements or be liable, whether in
contract, tort (including negligence) or otherwise, for any loss or damage however caused (including
direct, indirect, consequential, special losses, or loss of profits). You release Aramex from all claims
arising from any statement or representation made on the Website. Your sole and exclusive remedy
for any of the foregoing or any dispute with Aramex, our affiliates, and their respective officers,
directors, employees, shareholders or agents of any of them, is to discontinue your use of the
To the fullest extent permissible pursuant to applicable law, Aramex excludes all responsibility and
liability in relation to the Website, and disclaims all warranties, express or implied, including without
limitation implied warranties of merchantability and fitness for a particular purpose. Aramex does not
warrant that the functions contained in the Website will be uninterrupted or error-free, that defects
will be corrected, or that the Website or the server that makes it available, are free of viruses or other
To the maximum extent permitted by law, Aramex, you will indemnify Aramex, its officers and
employees against all costs, expenses and damages incurred in connection with any claim brought by
acknowledge that the limitation/exclusion of liability of Aramex, and your indemnity to Aramex, will
also apply to all affiliates of Aramex, including any parent or subsidiary companies.
constitute a waiver of its right to subsequently enforce such provision or any other provisions of the
notice of such changes. You agree that your continued use of the Website constitutes your acceptance
terms and conditions.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that
condition shall be deemed severable and shall not affect the validity and enforceability of the
the laws and regulations of the Emirate of Dubai and the federal laws of the United Arab Emirates
applicable in the Emirate of Dubai.
please contact Aramex by sending an email to firstname.lastname@example.org.